Emerald Plaid Refund Policy​

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At Emerald Plaid, we believe customer service is very important. So, if something's wrong with your order, we'd like to make it right. However, we reserve the right to refuse service, refunds, replacements, and returns for any reason. 

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Damaged or Defective Items

If your item arrives damaged, defective, or misprinted, contact us within 7 days of delivery at shopemeraldplaid@gmail.com with:

• Your order number

• A photo of the issue

We'll send a free replacement or issue a full refund at our discretion, based on the issue.

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Wrong Item or Sizing Error on Our End

If you received the wrong item, wrong size, or wrong design due to our error, we'll cover the cost of a replacement or refund, no questions asked.

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Order Cancellations

We can help cancel an order made by mistake, however if the item has shipped, we are unable to cancel. After you receive the item though, you can return it.

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Lost or Undelivered Packages

If tracking shows your package as delivered but you haven't received it, or if it appears lost in transit, reach out to us within 14 days of the expected delivery date and we'll help track it down or send a replacement.

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How to Request a Refund or Replacement

Email shopemeraldplaid@gmail.com with your order number and details. We typically respond within 1-2 business days.